Founded in 1970, Children’s Hunger Alliance (CHA) is a statewide nonprofit organization dedicated to ending childhood hunger, collaborating with organizations throughout Ohio to provide nutritious meals to at-risk children who need them most. CHA partners with in-home childcare providers, childcare centers, afterschool, and summer programs to provide balanced, nutritious meals to children in their care. Additionally, they work with schools to increase breakfast participation and provide weekend meals to students. CHA educators also deliver nutrition education and lead children in physical activities to support children’s long-term health.

Job Purpose:

Provides support to agency program departments by generating and managing data and reports in Programs for the different departments’ use. Responsible for data management in various software systems applications. Maintains accurate, consistent, and complete data between systems. Provides administrative support for Program teams as needed.

Job Duties and Responsibilities:

1.     Provide administrative support for Program Departments including data preparation and reporting needs:

o   Manage tracking of and data validity for Program Department outputs.

o   Generate regular reports for the Department; manage and complete reporting requests from Senior Leadership and CEO for data pertaining to the Program Departments.

o   Compile and track monthly Program Department data towards agency goals.

o   Complete reporting and projection requests for grant and contract funding deliverables pertaining to Program Department data.

2.     Manage Salesforce Customer Relationship Management platform for Program Departments:

o   Apply and utilize existing tools and database(s) to streamline program related information.

o   Provide training, accountability, and support for staff in entering and updating program related data to ensure correct information within Salesforce.

o   Manage monthly program data entry into Salesforce using existing data systems, including Minute Menu HX and CX to capture progress on grant deliverables.

o   Create & distribute Salesforce reports. Assist in streamlining regular and special needs Salesforce data reporting for program departments and for agency and grant data needs.

o   Act as the liaison between CHA and the Salesforce technology consulting firm to upload data sets and build the infrastructure to capture and meet program team data management needs.

o   In conjunction with agency staff, build new features within Salesforce to improve efficiencies and transparency of agency Program work.

3.     Manage and maintain program software needs including Minute Menu HX and CX/Kid Kare, Content Central, and Adobe application forms for agency program departments. Serve as a backup for Blackbaud Raiser’s Edge.

4.     Prepares narrative, technical, or statistical reports providing details of special programs or projects used by various agency programs such as childhood hunger, poverty, etc.  Highlight data and distribute state and national reports relevant to the agency’s mission and programs.

5.     Clean, transform, and validate data to ensure accuracy and consistency.

6.     Collaborate with the team to understand their data request and provide analytical support.

7.     Provide overall administrative support to Programs team, as needed.

8.     Other duties as assigned.

Job Qualifications:

A.     Bachelor’s degree required

B.     Two years’ experience in administrative support including data management

C.     Experience or familiarity with working with databases or ability to quickly adapt

D.     Experience in Salesforce or other Customer Relationship Management (CRM) system preferred

E.     Experience in a social services field preferred

F.      Proficient in Microsoft Office suite with intermediate-level ability in Excel

G.    Ability to train and support others in learning new systems, notably basic Salesforce functionality

H.    Attention to detail, ability to interpret data, analyze and provide information/insights for program’s use

I.       Time management, planning, organization, and prioritization skills

J.      Written and interpersonal communication skills

K.     Problem-solving skills

L.      Positive and resilient

Job Working Condition:

Typical office environment